Shipping and Returns
The team at Journey Bright want to ensure that your online shopping experience is quick, easy and enjoyable. Our shipping methods and policies are designed to reach you as quickly and efficiently as possible.
All parcels sent via Australia Post include a tracking number. If your parcel does not arrive you are able to track your delivery using the Australia Post tracking website. Please note, if you are not around to take delivery of your parcel, it will either be left in a safe location or you will be left a calling card telling you how you can pick up your parcel.
Journey Bright takes no responsibility for orders lost by Australia Post.
Journey Bright takes no responsibility for orders lost by Australia Post.
How Long will it Take to Deliver?
Where possible orders will be shipped within 2 working days of payment being received. Postage will be made through Australia Post and will include a tracking service.
Can we Ship Bulky Items?
A quote may need to be organised for bulky goods available in store or online. Additional costs may be incurred for shipping of bulky goods. The customer will be contacted to arrange payment upon acceptance of quote.
Australia post may not be used for bulky items.
Australia post may not be used for bulky items.
What do I do if the item is Lost or Undelivered?
If a parcel does not arrive or is damaged upon arrival please notify us via email (shop@journeybright.com.au) and we can place an inquiry with Australia Post. If Australia Post have your parcel registered as delivered it is the responsibility of the recipient to place an inquiry with Australia Post as per the Australia Post Guidelines.
Do you Accept Telephone Orders?
Journey Bright is happy to take your order over the phone.
Payment for manual orders can be made by credit card (Visa, Mastercard) the item will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Not all items from our store are online but we are constantly adding new things. If you know we have it in store just contact us by email or phone and we should be able to help you out.
Payment for manual orders can be made by credit card (Visa, Mastercard) the item will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Not all items from our store are online but we are constantly adding new things. If you know we have it in store just contact us by email or phone and we should be able to help you out.
Feel free to call us on (049 146 570)
Wrapping
The team at Journey Bright just loooooove wrapping presents!!
Simply request it in the message box at checkout and your parcel or parcels will turn up, ready to go beautifully wrapped in high quality wrapping paper - totally free!
Can I Return or Exchange?
The team at Journey Bright would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase.
In the unlikely event that your purchase is faulty or damaged please contact us as soon as possible to arrange replacement/return/refund. We do not refund for a change of mind.
Please note that an item will only be accepted for a refund, an exchange or a credit note under the following conditions:
The item is unused, unworn and in brand new condition with packaging intact and the original labels attached•
The item is returned within 14 days of the receipt date with the receipt.
Please note that an item will only be accepted for a refund, an exchange or a credit note under the following conditions:
The item is unused, unworn and in brand new condition with packaging intact and the original labels attached•
The item is returned within 14 days of the receipt date with the receipt.
The customer is responsible for the cost of the return.
Please note that this does not include sale items.
No refunds will be offered for sale items.
After the customer has contacted Journey Bright, returns can be sent to:
Journey Bright P.O. Box 207 Bright 3741.
No refunds will be offered for sale items.
After the customer has contacted Journey Bright, returns can be sent to:
Journey Bright P.O. Box 207 Bright 3741.
Privacy
Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Journey Bright.
Journey Bright does not collect or record any credit card details you may provide when purchasing products from the journey Bright website. Your credit card details are processed by the secure payment gateway PayPal.
Journey Bright does not collect or record any credit card details you may provide when purchasing products from the journey Bright website. Your credit card details are processed by the secure payment gateway PayPal.
We may from time to time send out an email with relevant information about a promotion, sale or event - this will only be relevant if you sign up to our mailing list.
disclaimer
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Journey Bright and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements. Journey Bright reserves the right to change any detail on the website at any stage, including prices.
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If you have any questions please feel free to contact us and we will be more then happy to help.
